Newlucky Casino Review

Safety

Newlucky Casino is a fresh, new casino brand owned and operated by Luckywayz Limited B.V. – a company registered in Curacao at Abraham de Veerstraat 9 with registration number 161054. The Company operates under E- gaming sub- license GLH-OCCHKTW0707042022 issued by the Central Government of the Netherlands Antilles.

More to the point Luckywayz Limited B.V.. is licensed and regulated by the Curaçao Gaming Control Board (CGCB) and operates under Master License No 365/JAZ as an Information Service Provider, issued to Curacao Gaming Services Provider N.V. by CGCB and the Government of Curaçao.

Complicated as this may sound, just bear in mind that Curacao Gaming Services Provider N.V. is one of the four primary master license operators in Curacao, along with Curacao eGaming N.V., Curacao Antillephone N.V. and Curacao Interactive Licensing N.V., which basically act as supervising agents when it comes to the gaming industry and report directly to the Curaçao Gaming Control Board.

Just for the record, since 1996 the government of Curacao and the Curaçao Gaming Control Board have issued four master licenses alone, delegating their entire authority to the above mentioned Master License Operators, particularly when it comes to the oversight of online casino operators like Adonio N.V.. And besides Curacao Gaming Services Provider N.V. is considered the most reputable of the four.

Bear in mind as well that Curacao, which is a Dutch Caribbean offshore territory in the Minor Antilles, has already attracted virtually thousands of online casinos servicing gamblers from all over the world, and that is not surprising at all given the relatively low regulatory costs and taxes, allowing casino operators to offer far more generous bonuses and promotions compared to casinos registered in Malta or the UK for example – two other major regulatory hubs when it comes to the gaming industry in general.

That said, a Curacao gaming license gives players reasonably good protection when it comes to the safety of their funds, so in case you have any dispute with a casino licensed and authorized by CGCB under the Curacao Gaming Services Provider N.V. master license, you have only to prove that you have already tried to resolve the issue with the casino in question by sending screenshots of your communication with the casino’s online support to the master license operator.

Bear in mind as well that Curacao Gaming Services Provider N.V. was one of the first master license operators to approve the use of crypto currency transactions – an option you might eventually have at Newlucky Casino as well.

Take a note as well that all payments are processed by Gadzooks Limited, a company registered and incorporated in Cyprus, which acts as a payment agent for Luckywayz Limited B.V..

Responsible Gambling

Newlucky Casino recognizes the importance of responsible gaming and takes the necessary actions to prevent serious issues. If you believe that gambling is having a negative impact on your life, you may choose to complete a self- test or set your account to self- exclusion for a specified amount of time. Please get in touch with the Casino support staff at [email protected] if you have any questions or concerns or if you believe that a friend of yours may be using the Casino services despite being underage or suffering from a gambling addiction.

Personal Limits

In addition you may also set limits on the amount you deposit, lose, wager, spend in a game, or as part of your account activity as a whole.

Loss Limit

A good start is to set a limit on your losses in the casino for a day, a week, or a month. And do not forget that the loss should be based on the initial deposit and not winnings attributed to the deposited amount.

Deposit Limit

You may also set a limit on your deposits for a day, a week, or a month.

Session Limit

On top of that you may set a limit on the amount of time in minutes spent playing a game.

Wager Limit

Alternatively you may set a limit on the wagered amount for a day, a week, or a month.

Cooling- Off Limit

You can set a Cooling- Off Period for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. The Cooling- Off period is applied to your account immediately. Upon its expiration your account will automatically be reactivated.

Self- Exclusion

If you opt for a Self- Exclusion, by contacting the support team, your account will be closed within 24 hours. You may also choose the period for which you will not be able to access any gaming services – 1 month, 3 months, 6 months or a year.

External Resources

You can also find support at external help resources like Gamblers Anonymous, Gambling Therapy and GamCare, where your issues can be addressed.

If you are concerned about your gambling or you suspect that you may be developing a gambling problem, you may also take the test below. According to Gamblers Anonymous, if you answer 7 or more of these with a yes, you should seek help for your gambling addiction.

• Did you lose time gambling?
• Has gambling affected your home life negatively?
• Has your reputation been damaged from gambling?
• Have you ever felt remorse after gambling?
• Do you ever gamble to solve financial difficulties?
• Has gambling caused a decrease in your ambition or efficiency?
• Have you gambled, or carried on gambling, to win back your losses?
• After a win, do you have an urge to return and win more?
• Do you often gamble until your last money is gone?
• Do you ever borrow to finance your gambling?
• Have you ever sold anything to finance gambling?
• Are you reluctant to use “gambling money” for normal expenditures?
• Does gambling make you careless with the welfare of yourself or your family?
• Do you ever gamble longer than you had planned?
• Have you ever gambled to escape worries?
• Have you ever committed, or considered committing, an illegal act to finance gambling?
• Does gambling cause you to have difficulty sleeping?
• Do you get the urge to gamble when you are emotionally upset?
• Did you get the urge to gamble to celebrate any good fortune in your life?
• Have you ever contemplated self harm or suicide as a result of your gambling?

Problems & Complaints

If you experience any problems or have any complaints you may always contact the casino support at [email protected].

And please remember that you can always write a comment or complaint at casinos.buzz and share it with the gaming community.

Bonuses

As we already noted Newlucky Casino offers some pretty attractive bonuses and promotions including a spectacular Welcome Bonus Pack, which potentially could reach the staggering 4000 EUR along with 350 Free Spins, a 100% High Roller Bonus potentially as high as 2000 EUR along with yet another 100 Free Spins, a 25% Monday Live Casino Reload Bonus potentially as high as 200 EUR, a Wednesday Reload bonus with yet another 100 Exclusive Free Spins, a 30% Friday Reload Bonus potentially as high as 200 EUR, as well as a Daily Cashback, an Assured Rakeback, Level Up Bonuses, a Crash and Win Tournament, a Drops and Wins Slots Tournament and a Mystery Drop Tournament. And if that is not enough you may also enjoy scores of Secret EXTRA Bonuses, if you opt to use your Newlucky Casino App.

Welcome Bonus Pack

But let us get back to your Welcome Bonus Pack. Basically, the Welcome Bonus Pack comes along with your four initial deposits. Your first deposit will grant you a 100% Match Bonus potentially as high as 750 EUR along with 100 Free Spins available on Gates of Olympus – a popular slot by Pragmatic Play, your second deposit will grant you a 50% Match Bonus potentially as high as 750 EUR as well, which comes along with another 50 Free Spins this time available on Gonzo’s Quest, a legendary slot machine by NetEnt, your third deposit will come with a 75% Match Bonus potentially as high as 500 EUR along with yet another 100 Free Spins on Sweet Bonanza, another great slot by Pragmatic Play, while your fourth deposit will be accompanied by a 25% Match Bonus potentially as high as 2000 EUR, along with one final batch of 100 Free Spins, this time available on Sugar Rush by BGaming.

And the good news here is that all those bonuses are readily available with a minimum deposit of just 25 EUR.

Of course there are certain withdrawal conditions as well. For a start before considering a withdrawal you will have to wager all of your bonus funds at least 40 times within 7 days, and you will have to do that with bets not exceeding 5 EUR.

A similar requirement applies for the winnings from your free spins – you will have to wager them at least 35 times before you will be able to withdraw them. Those are pretty standard withdrawal conditions and apply to all four of your initial deposit bonuses.

And bear in mind that not all games contribute to the wagering requirement equally. Most Slot Games for example contribute 100%, Live Games on the other hand contribute just 10%, while all Table Games and Video Poker do not contribute to the wagering requirement at all. And bear in mind that with an active bonus Jackpot Games are prohibited altogether.

Finally, bear in mind as well that your free spins will be distributed in batches of 50 per day and that your free spin winnings from each of the four welcome bonuses can’t exceed 150 EUR.

Regular Bonuses and Promotions

Newlucky Casino offers a number of regular bonuses and promotions as well. You have the 100% High Roller Bonus potentially as high as 2000 EUR along with 100 Free Spins, the 25% Monday Live Casino Reload Bonus potentially as high as 200 EUR, the Wednesday Reload Bonus with yet another 100 Exclusive Free Spins and the 30% Friday Reload Bonus potentially as high as 200 EUR.

The 100% High Roller Bonus potentially as high as 2000 EUR along with 100 Free Spins comes with slightly different conditions than the bonuses from your Welcome Bonus Pack. In order to withdraw any funds associated with it, you will have to wager the bonus also at least 40 times within 7 days, but the minimum deposit requirement is somewhat higher – 500 EUR.

Also, you have caps on how much you can win – 5000 EUR from the bonus itself and 300 EUR from any winnings associated with your Free Spins, which by the way will be available on Gates of Olympus by Pragmatic Play as well. And do not forget that your maximum bet should not exceed 5 EUR and that in order to clear the bonus for a withdrawal you should play Slot Games and Live Casino Games alone.

Otherwise your Free Spins will be released in batches of 50 as well, and a 35 times wagering requirement on your winnings also applies before you will be able to request a withdrawal.

Then you have the 25% Monday Live Casino Reload Bonus potentially as high as 200 EUR. This bonus is available with a deposit as low as 20 EUR and will have to be wagered at least 40 times within 3 days in order to be cleared for a withdrawal.

Take a note that the bonus is especially designed for those who would prefer to play live casino games like Blackjack, Roulette and Baccarat and that such games will contribute to the wagering requirement by 10%.

The Wednesday Reload Bonus with yet another 100 Exclusive Free Spins on Starburst by NetEnt is available with a minimum deposit of just 50 EUR. The winnings from this bonus are subject to a minimum wagering requirement of 35 times, before a withdrawal might be possible and the bonus duration is limited to 3 days.

Finally you have the 30% Friday Reload Bonus potentially as high as 200 EUR, available with a minimum deposit of just 20 EUR and a bonus wagering requirement of 40 times, which should be met within 3 days as well.

As evident by its name this bonus is available every Friday and the wagering requirement can be met by 100% on most slots and by 10% on Live Casino Games like Blackjack, Roulette and Baccarat.

Cashbacks, Rakebacks and Tournaments

Of course at Newlucky Casino you may also enjoy a Daily Cashback, an Assured Rakeback, Level Up Bonuses, a Crash and Win Tournament, a Drops and Wins Slots Tournament and a Mystery Drop Tournament. And if that is not enough you may also enjoy scores of Secret EXTRA Bonuses, if you opt to use your Newlucky Casino App.

Take a note however that the maximum amount you will be able to withdraw from a bonus can not exceed ten times the initial bonus amount.

Apart from that, there is no doubt that at Newlucky Casino you may expect various other seasonal bonuses and promotions including numerous Drops & Wins, Free Spins and Tournaments as well.

Mobile app / mobile casino

Newlucky Casino strives to offer you seamless gaming experience and the same quality and speed of service no matter how you choose to access the website. You will be able to enjoy your favorite games wherever you may go, accessing virtually thousands of slot machines and live casino games like Blackjack, Poker, Baccarat and Roulette.

That is why Newlucky Casino offers an exciting custom made mobile app available for both iOS and Androis devices. The app is designed to ensure faster withdrawals and Secret EXTRA bonuses, as well as minimal loading time.

The installation is pretty simple. If you have chosen the iOS version all you have to do is to press «Share» at the bottom of the screen, press «Add to Home Screen» in the opened menu and press «Add» on the top right. And that is all. Now you have the iOS version of the Newlucky Casino app installed.

If you prefer an Android version on the other hand you should open newlucky.com in Chrome browser and click on «Three dots» on the top right, then you should press «Install app» in the opened menu and press «Install» on the dialog box. And that is all.

Another good news about Newlucky Casino App is that it loads in less then a second.

Deposits & Withdrawal

The minimum amount to open a play account at Newlucky Casino is just 20 EUR or currency equivalent, while the minimum amount you will be able to withdraw is set at 40 EUR.

The maximum amount you can withdraw in a single transaction on the other hand depends on the payment method of your choice as well as some daily, weekly and monthly withdrawal limits imposed by Newlucky Casino. So if the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments. The maximum deposit amount depends on the payment method you choose to use as well.

To be precise Newlucky Casino has certain monthly and daily withdrawal limits, which depend on your VIP status. The maximum withdrawal amount for non- jackpot winnings is capped at 30 000 EUR or its equivalent in other currencies per month, split over 10 000 EUR or its equivalent per week and 5000 EUR or its equivalent per day. Withdrawal limits may be increased, depending on your VIP level.

Your VIP status will be determined by your play activity during the past calendar month.

Withdrawal processing time

Also, take a note, that while deposits are always instant and free of charge, withdrawals might take a few days to be processed, a period which widely depends on the payment method of your choice as well.

More to the point, withdrawal requests at Newlucky Casino are processed within 48 hours from the moment the application is placed – a period which widely depends on the payment method of your choice as well. Processing times also may extend due to payment channels, additional account verification, or public holidays.

Transaction fees

Bear in mind as well that although as a rule Newlucky Casino does not charge transaction fees, additional fees may apply for certain withdrawal methods or countries.

Also, in certain occasions bank wire transfers might incur fees especially if you use the method for the purpose of a withdrawal.

Payment methods

Your payment options at Newlucky Casino include VISA, Mastercard, bank wire transfers, popular e-wallets like Apple Pay, Google Pay, Jeton, eZeeWallet, Ecopayz, iDeal, MuchBetter, Neteller, Trustly, Skrill and Volt, e-Vouchers like Neosurf and Paysafecard and even crypto coins like Bitcoin, Ethereum, Litecoin and USD Tether. Country specific payment methods like Interac, which is particularly popular in Canada, are also available. Bear in mind however that e-Vouchers like Neosurf and Paysafecard are available only for the purpose of a deposit.

Accepted currencies

Newlucky Casino accepts a number of currencies including EUR, CAD and NOK among others.

Minimum Rollover Requirement

Just like any other casino, Newlucky Casino has a minimum rollover requirement aimed at preventing money laundering. In this case you will have to wager your deposit at least three times before considering a withdrawal. This is pretty standard and is in line with the anti- money laundering regulations.

Inactive or Dormant Account Policy

Newlucky Casino has a pretty standard inactivity or dormant account policy as well. If you have not used your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 6 consecutive calendar months then it will be a “Dormant Account”. If your Account is deemed to be dormant, Newlucky Casino reserves the right to charge an administrative fee of 10 EUR per month (Dormant Account Fee) as long as the balance of the Account remains positive. Newlucky Casino will notify you if your Account becomes dormant.

Account verification

After the registration process you shall provide Newlucky Casino with valid identification information under Know Your Customer (KYC) procedures. Basically you shall do that before first withdrawal of funds irrespective of the amount; in case of a deposit for the sum equal to or exceeding 2000 EUR or in case of depositing in the amount of 7 500 EUR or more by several installments) in the same month. The KYC procedure is performed under the rules of KYC/ AML Policy.

To make the long story short you should verify your identity and the source of the deposited funds by providing a properly certified ID – Passport, Driving License, Identity Card, proof of address like utility bills for the past three months, bank statements, your rental agreement, as well as some sort of verification of your payment method ownership including transaction histories of the payment methods in question and bank or credit or debit card statements.

Take a note as well that you will have to provide those documents within 30 days after registration, because otherwise you may not be able to execute a withdrawal.

Customer support

Newlucky Casino offers round the clock 24 hours customer support, so if you have questions or face any inconvenience, you can always reach the support team. The easiest way is to use the online chat, but you can also send an e-mail or a ticket.

In addition, on the Frequently Asked Questions (FAQ) page you will find quick answers to the most common questions, as well as guidelines and tutorials.

Otherwise the Newlucky Casino website is supported in English and German alone.